Overview
When running an automated reminder (for example, a Company Debt reminder), the delivery status for one or more recipients may show "No recipients exist for email" instead of confirming delivery. This article explains what causes this status and how to resolve it.
What causes this error
Automated reminders are sent to a specific contact type (for example, Signing contact or Billing contact), configured under Settings > Automated Reminders. This status appears when the reminder is configured to send to a contact type that does not exist on that company record – even if the company has a valid contact of a different type (such as a signing contact).
For example, if reminders are configured to send to the Billing contact, but the company record has no billing contact listed – only a signing contact – the reminder will fail with this status, because there is no recipient of the required type to send it to.
How to resolve it
- Go to Settings > Automated Reminders and check which contact type reminders are currently configured to send to.
- Check the affected company record to confirm whether a contact of that type exists.
- Do one of the following:
- Add the missing contact type (for example, add a billing contact) to the company record, or
- Change the Automated Reminders setting to a contact type that does exist on the record (for example, Signing contact).
- Once the contact exists (or the setting is updated), future reminders will send successfully to that recipient.