Query
We have hired a new employee. They will be using the same email address as a former employee (employee@bglcorp.com.au). How do we update a CAS 360 user profile?
Solution
In updating a User Profile, the following things need to be reviewed:
- User Password
- User Details
- Multi-Factor Authentication and Mobile Number
Begin by opening the Profile screen, which can be opened by clicking 
at the top right of your CAS360 screen
1. User Password
| From the left-hand menu, hover over User |  |
| Select Change Password |  |
You will then have the option to change your password. 
2. User Details
| From the left-hand menu, hover over User | |
| Select Profile |  |
Edit the First & Last Name fields as required (see below) and click 
to save.
3. Multi-Factor Authentication and Mobile Number
| From the left-hand menu, hover over User | |
| Select Profile | |
To set up the Multi-Factor Authentication for a new employee with a new mobile number, you will need to first Disable the existing Multi-Factor Authentication (1) and set up the new one (2).
Under Authentication App, Click Disable
Once it has been disabled, click Set Up
See Multi-Factor Authentication (MFA) for more information
To change the mobile number, under SMS Text Message, click Disable
Once it has been disabled, click Set Up
