Query

We have hired a new employee. They will be using the same email address as a former employee (employee@bglcorp.com.au). How do we update a CAS 360 user profile?

Solution

In updating a User Profile, the following things need to be reviewed:

1. User Password
2. User Details
3. Multi-Factor Authentication and Mobile Number

Begin by opening the Profile screen, which can be opened by clicking the Profile icon at the top right of your CAS360 screen:

 

1. User Password 

From the left-hand menu, hover over User
Select Change Password

You will then have the option to change your password. 

2. User Details

From the left-hand menu, hover over User
Select Profile

Edit the First & Last Name fields as required (see below) and click to save.

3. Multi-Factor Authentication and Mobile Number

From the left-hand menu, hover over User
Select Profile

To set up the Multi-Factor Authentication for a new employee with a new mobile number, you will need to first Disable the existing Multi-Factor Authentication (1) and set up the new one (2). 

Under Authentication App, Click Disable

Once it has been disabled, click Set Up

See Multi-Factor Authentication (MFA) for more information

To change the mobile number, under SMS Text Message, click Disable

Once it has been disabled, click Set Up