Query
When preparing an address change for a person/contact/shareholder/Officer, I receive the following error:
Current and new address cannot be the same
Solution
The error is due to address selected in the new address field is already set as the person/contact/shareholder/Officer's Address in CAS 360.
If users want to reprepare an address change form for the address, first the current address will need to be deleted.
| From the Main Toolbar, go to Contacts. |
|
- Locate the Contact from the list and click the Contact Name to edit the contact.
-
In the Address section, click
and select History - Beside the address, click
to remove the address - Click
Once the current address is deleted, users will now be able to prepare the address change