Details
The CAS 360 Notification System will advise clients if any of their Registered Agent details are incorrect.
A D01 error means that your username and/or password are not correct.
A D03 error occurs after 3 consecutive D01 errors are received. This means that your account is now locked.
What do I do?
If you receive this error the first time, check that you have input the correct user name and password provided by ASIC into the Lodgement/Agent Settings screen
| From the Main Toolbar, go to Settings |
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| Select Lodgement/Agent Settings |
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If the error persists, this indicates that either:
- The password has been changed; or
- The account has been locked
In this case, call ASIC's help line on 1300 300 630 and they will reset your password for your User ID.
After ASIC has confirmed that the password has been reset, it is recommended to wait 30 minutes for the system to update. In this time, avoid performing lodgements to ASIC.
Once 30 minutes have passed, in CAS 360:
| From the Main Toolbar, go to Settings |
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| Select Lodgement/Agent Settings |
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Beside your Agent, click and select Edit.
Under Lodgement Details, click 
This will change the Password to match your User ID. This temporary password will be updated the next time CAS 360 connects to ASIC, and is automatically updated every 28 days by ASIC.
CAS 360 will notify you once the password reset is done. Just wait for the notification to appear on the Notification Bell after clicking the "Reset Password" button once, as it can only be used once. During this time, avoid submitting any documents through CAS 360 users until you receive the final notification stating 'ASIC edge password has been updated' in the CAS 360 notification.