Emails sent from CAS 360 are not being received

Query

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When sending documents from the Document Production screen, recipients are reporting that they have not received the documents in their email inbox.

 

Solution

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Emails sent from the document production screen my not appear in the recipients inbox due to:

 

The email entered into CAS 360 is incorrect

To correct a contact's email address:

1. Locate the Contact from the list and click on the Contact Name to edit.
   
   
2. Click on the email address to edit the address
   
   
3. Correct the Email Address
   
   
   
   
4. Once the Email has been entered, click 

 

The recipients email service identifies the email as spam

The recipient will need to unmark the CAS 360 emails as spam.

Gmail

Mark or unmark Spam in Gmail

Outlook

Mark an email message as not junk