Overview
The CAS 360 outbox stores all outgoing email messages that have been sent from CAS 360. From the outbox, you will be able to view, resend and track the delivery of all emails forwarded from CAS 360.
Navigation
| From the Main Toolbar, Select Messages | |
| Select the Outbox. |  |
From the outbox to view or resend messages click 
| Option | Explanation |
|---|---|
| View |
Display the message that was sent and the email addresses the email was forwarded too. In the View mode, Click |
Outbox Status
Users are able to track the status of each recipient from the CAS360 outbox when sending emails.
| Status Name | Description |
|---|---|
| Delivery in Progress | Email has been sent from CAS360 and is awaiting a response to see if this has been correctly delivered. |
| Email Delivered | Email has been successfully received by the email account. |
| Email Failed | Email has not been received by the specified email account. |
Users are able to hover over a status to view a breakdown of each email recipient and review the status of an email.
Emails sent from CAS360 users will now receive email fail notification if an email has not been received. The notification will be received only by the user logged into CAS 360 who sent the original email or notification.
From the Outbox, CAS 360 Users are able to hover over a status to review a notification message.
| Notification Message in CAS360 | Suggestion |
|---|---|
| Please resend | You may be able to successfully retry sending to that recipient in the future. |
| Invalid recipient address | Recommended to review and correct the recipient's email address. |
| Check the recipient's address and resend | Recommended to review and correct the recipient's email address. However, you may be able to successfully retry sending to that recipient in the future. For more information click here. |
| Recipient inbox is full | You may be able to successfully retry sending to that recipient in the future. |
| Email message size is too large | You may be able to successfully retry sending to that recipient if you reduce the message size. |
| Email content rejected by the recipient | You may be able to successfully retry sending to that recipient if you change the message content. |
| Attachment rejected by the recipient | You may be able to successfully retry sending to that recipient if you remove or change the attachment. |
Outbox filters
Use the Advanced filters in CAS 360 to easily manage the Outbox. Identify messages that have been delivered, failed or are currently being delivered.
|
Filter
|
Explanation
|
|---|---|
| All Sent | Display all emails sent from CAS 360. |
| Sent Today | Display emails sent from CAS 360 today. |
| Sent this week | Display emails sent from CAS 360 in the last 7 days. |
| Sent this month | Display emails sent from CAS 360 in the last month. |
| Delivered | Email has been successfully delivered |
| Email Failed | Email has failed to be delivered to at least 1 of the email recipients |
| Delivery in Progress | Email is currently being sent. |
Download all Outbox Messages
Use the Download all Outbox Messages button to export a list of all Out Box messages to Excel.
The Excel file will include the following column headings:
- Contact / Entity
- Subject
- Email Status
- Date & Time