Overview
A brand new integration with Cloudcheck allows users to verify the identity of their clients with a click of a button!
Cloudcheck uses information from key documents such as the Australian/New Zealand Licence, Passport, etc., and will run a verified ID check. An option for self-verification is also offered, in which a verification Email/SMS is sent to the recipient to self-verify their identity.
Once the identity verification check has been completed, an Evidence Report by Cloudcheck will automatically be attached to the contact record in CAS 360.
Pre-Requisites
1. A Cloudcheck subscription is required to proceed with the integration. For more information, click here.
2. Ensure an individual contact type has been added to the Global Contact Database in CAS 360. Key details of the contact need to be filled in.
- Data Verification: The contact must have Name (First and Last Name), Address, DOB, and 1 type of identity proof recorded in the Compliance Tab of the contact (see below).
- Self-Verification: Contact must have Name (First and Last Name), and Address recorded. The contact must also have either a Mobile Number or Email address recorded.
How does the integration work?
| From the Main Toolbar, go to Contacts |  |
| Select Global Contacts |  |
1. Select an existing contact. For more information on adding/editing contacts in CAS 360, click here.
The contact must have Name (First and Last Name), Address, and DOB recorded.
2. Navigate to the Compliance Tab of the contact and select Add Identification to include ID details and documentation against the contact.
At least 1 type of identity proof is required to verify the contact. Attachments are not mandatory.
3. Select Verify Identity.
4. Connect to Cloudcheck to complete the identity verification.
5. Confirm the Contact Name and Verification Provider. Toggle YES for the Data Verification service.
Optional: Enter a reference for the verification. This will be stored in the user's Cloudcheck account and will be noted on the cloudcheck invoice.
Cick Proceed.
6. Select "Verify Identity with Cloudcheck".
7. Once successful, the following status will automatically appear (within 15-30 seconds), and a tick will display against the contact.
Locate the Compliance Tab of the contact. Cloudcheck will automatically attach an Evidence Report against the contact record in CAS 360.
| From the Main Toolbar, go to Contacts | |
| Select Global Contacts | |
1. Select an existing contact. For more information on adding/editing contacts in CAS 360, click here.
The contact must have Name (First and Last Name), and Address recorded. A mobile number or email address must also be recorded against the contact.
2. Select Verify Identity.
3. Connect to Cloudcheck to complete the identity verification.
4. Confirm the Contact Name and Verification Provider. Toggle YES for the Self-Verification service.
Optional: Enter a reference for the verification. This will be stored in the user's Cloudcheck account and will be noted on the cloudcheck invoice.
Click Proceed.
6. Select "Verify Identity with Cloudcheck".
7. The status will update to Identity Verification Pending. The contact will receive either an email or SMS with a link to proceed with self-verification. This link will expire in 28 days.
8. Once the contact clicks the link, they will need to fill in the details on the Cloudcheck form to verify their identity.
9. Once submitted, the following status will automatically appear back in CAS 360, and a tick will display against the contact.
Locate the Compliance Tab of the contact. Cloudcheck will automatically attach an Evidence Report against the contact record in CAS 360.
What happens when the verification has failed?
If the verification has failed, a warning icon will appear against the contact.
Hover over the failed status to locate the Response Note which includes the reason or the failed verification.
Cloudcheck will also automatically attach an Evidence Report for the failed verification against the contact record in CAS 360.
Proceed with the necessary changes to the contact in CAS 360, and then select Resend ID Verification located in the dropdown of the failed status:
