BGLiD – CAS 360 Australia

BGLiD & Firm Verify

BGLiD is the integrated identity verification service used within CAS 360 to complete client identity checks and AML/CTF screening.

BGL is also developing BGL Firm Verify, an expanded AML/CTF and Customer Due Diligence (CDD) compliance platform designed to support firms with broader regulatory obligations, including ongoing monitoring, risk management, and compliance workflows.

Learn more about BGL Firm Verify

Overview

BGLiD is a client verification service that assists in verifying the identity of a client or potential client.

This verification process utilises FrankieOne's data, which checks an individual's details over a number of databases related to Government IDs, Anti Money Laundering, Global Sanctions, and Adverse News.

There are two types of verifications BGLiD will be used for:

Request for Information - Client data has not been provided, and you are looking to receive this data.
Verifying Identity - Client data has already been provided, and you are looking for verification of this data.

The base price for this verification is identical between both types mentioned above at $7 plus GST.

Note: Supported ID Types

The following ID types are currently supported by BGLiD:

AU passport
AU drivers license
Passports of other countries registered with the Australian Government
Australian Medicare Card (this is only available if a Passport or Driver's License is also selected)

The style of identification can differ slightly depending on the identification type.
See Supported Identification - BGLiD Australia for more information about where to locate the required details.

For more information on what is displayed from the results of a BGLiD verification check, including frequently asked questions, see this article: Contact Compliance Screen.

Instructions

Types of Verification: Request for Information vs Verifying Identification

There is no price difference between the Request for Information and the Verify Identification services. You are charged when the verification attempt is made.

A Request for Information should be selected when the contact's identification details have not been received and entered into CAS 360.

Select the Verify Identification option when the contact's identification details have been received and are already entered into CAS 360.
- The Identification details will be displayed on the Contact Compliance Screen.

When does BGLiD charge me for requesting/resubmitting ID Verification?

Requesting Verification:
You can click the "Request ID Verification" button as many times as needed. Each time they do, an email is sent to the contact requesting them to verify their identity.

No Action Taken:
If the contact does not complete the verification by clicking the link in the email and submitting documents, no verification attempt is counted, and no further action is taken.

If the contact takes no action, CAS360 will automatically send out reminders every 1 to 7 days based on the setting chosen when requesting ID.

Verification Attempt:
Once the contact clicks a verification link and completes the process, it is counted as one verification attempt, regardless of whether the verification is successful or not.

Failed Verification:
If the verification fails for any reason, BGLiD will automatically send a follow-up email titled "Please Resubmit Unsuccessful Identity Verification."
This follow-up email is sent at no additional cost. If this second attempt also fails, any further requests sent to this contact will be at a cost.

Step 1: Send the BGLiD Request

Find and select the desired Contact.
Once on the Contact's screen, select Request ID Verification:
Select the option for BGLiD to initiate the verification process:
Select the desired ID check by clicking the toggle in the middle of each option and choosing how many ID sources are required. Once the settings have been selected, click Submit Request:

Users can select a default option by clicking the star icon next to the relevant ID check. This favoured option will be selected when submitting subsequent requests.
Users may request a mandatory ID upload, where the verifying contact must upload their ID. The details can only be edited once the verifying contact has uploaded their ID documents.

Optional Settings

Client Email	Select which email address will receive the BGL verification request when the client has multiple email addresses on file.
Automated Reminder	Automated reminders may be set up to send reminders every one to seven days.
Email Completed Verification To	Choose who will receive an email notification once the ID verification has been completed.
Request mandatory ID upload	Toggle this option to require an ID upload in the BGLiD verification process.
Request to store ID	Toggle this option to request to store the client's uploaded ID after verification. - Storing ID is only possible with the client's consent provided in Step 2.

An email preview screen will appear. This email will be sent to the contact with a link to complete the identity verification process. Select Send.

Step 2: Identity Verification Process
- REQUESTING FOR IDENTIFICATION ONLY -

The following step, to be completed by the Client, is only required when requesting Identification.

The email received contains a link to complete the identity verification process that was requested:

Clicking the link will redirect to a new webpage.

Click Send Code. This sends a six-digit authentication code to your email.
Successfully entering the authentication code brings you to the Identity Verification screen:

Biometric Scanning Differences

If Biometric scanning is selected, you will be prompted to continue with the process on your mobile phone.

Select what document you want to scan/upload:

Using your phone, take the required pictures of the selected identification document.
Once the Identification document has been scanned and uploaded, you will be required to take a picture of yourself.

Click Add Identification, then select the identification document:
The selected document field will display. Enter the necessary details or upload your Identification by selecting Upload:

Ensure any picture uploaded contains a clear, complete view of your identification.

Once uploaded, the ID will be scanned by BGL SmartDocs, and the required information will be pre-filled into their relevant section.

Once complete, click Submit.
The consent popup window will display. Ensure to read and understand the terms of consent, then if satisfied click Consent & Submit:

When the request to store ID option is enabled, ensure to complete the optional consent section:

A message will be displayed and the identity verification information will be sent to CAS360:

Step 3: Identity Verification Result is Received in CAS 360

Once the Identity Verification process has been completed, a notification will be sent to CAS 360.

The option to Import ID will only appear if the "request to store ID" toggle is enabled when submitting the BGLiD request, given that consent is provided by the individual completing the request.

For more information, see Request to store ID Documents with BGLiD.

Clicking View brings you to the Contact's compliance screen displaying the details of the Identity Check.

Alternatively, select Contacts, click on the individual contact, then select the Compliance tab:

If required, a Request for Identification can be resent once by selecting Resend ID Verification.

If the verification fails, CAS 360 will automatically resend the ID verification email.
For more information on this screen, see the Contact Compliance Screen article.

The following features can be accessed on the Contact's compliance screen:

Add Identification

To add additional identification, select Add Identification+:

The Identification Details for the item selected will display further down in the Compliance screen. Scroll down to this section, then fill out the details:

Once the details are complete, click Save.

Identification Status

The details related to the identity verification results are displayed, including the Pass or Fail result and the date the verification was completed:

The individual verification of each uploaded GovID document can also be seen by hovering over GOV ID:

Identity Verification Evidence

The Identity Verification Results are saved in the Contact's Compliance screen.

This includes a PDF and Raw result file, both generated by FrankieOne when the identity verification process is completed:

Select to download, or click to preview the document.

PEP Check

Selecting the toggle next to "PEP Check Required?" will expand this section.

Here you can enter text related to a PEP check and upload supporting documents as necessary:

Identification Details

Any Identification details that have been entered will be displayed in sections on this page:

Note that only the details of these documents are retained within CAS 360's database.

The option to Upload documents to the Contact's compliance screen is also available:

Voiding a ID Verification Request

If an ID verification Request is no longer required, the request can be simply voided by;

Going to the global contacts screen.
Selecting the relevant contact.
Clicking the drop down arrow next to Resend ID Verification or ID Verification Pending, then select Void Verification.

From the Main Toolbar, go to Contacts
Select Global Contacts