Annual Statement - Send invoice separately option

Lara Stevens

• 31 March 2026 21:00

Hello,

Over the last 2 weeks I haven't been able to turn on the toggle to send the ASIC invoice in a separate email. Why is this and how do I fix this issue?

Kind regards,

Lara Stevens

0

• Official comment

  

  Andre Jones

  • 06 April 2026 22:52
  • Edited

  Hello Lara, 

  Thank you for reaching out in the Community. 

  A common reason the "Send invoice in a separate email" toggle is greyed out or cannot be enabled is that the ASIC Invoice has not been selected in the Document Production screen.

  If the ASIC Invoice document is not being prepared, the toggle will remain unavailable.

  For further guidance, please refer to the help article: How to send the ASIC invoice in a separate email?

  Please let me know if you have any further questions.

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