chat icon not working

Chris Giannopoulos

• 10 September 2026 06:02

Can someone please give a call as Ive noticed since 25/8/2026 the live chat option in CAS360 is not working at all. It won't open/drop down to start a chat. Its affected all staff who use CAS360.   My email is chris.giannopoulos@williambuck.com & phone number 0419 834 746.  Thanks

0

• Official comment

  

  Andre Jones

  • 21 September 2026 04:49

  Hello Chris, 

  Thank you for reaching out to the community. 

  That does sound unusual. I see you're already in conversation with Liam, one of our senior support consultants, who is working to resolve this for you.

  If anyone else runs into the same issue with the CAS 360 live chat not opening, please let me know here so we can track it.

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