RA71 form not pulling through data

Tasneem Seedat

• 25 August 2026 00:05

We have requested for RA71 and it is not pulling through the data. We have requested it several times and it does not come up on our alerts at all for this company. It has been over an hour now.

0

• Official comment

  

  Andre Jones

  • 03 September 2026 03:47

  Hello Tasneem,

  Thank you for reaching out in the Community! 

  Assuming you've previously lodged Form 362 (Registered Agent Appointment and Cessation) and are the registered agent for this company, here's what I'd try.

  First, refresh the mailbox connection by switching it from Primary to Secondary, waiting a few minutes, then switching it back to Primary. This often clears up sync issues like the one you're seeing.

  Once that's done, try lodging the RA71 form again and let me know how you go.

  If it's still not pulling through after that, let us know, and I can create a Support Ticket, and we can dig a little further into this.

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