chat icon not working

Chris Giannopoulos

• 18 June 2026 01:59

My chat icon doesn't seem to be working  - is this an IT issue?

thanks

0

• Official comment

  

  Andre Jones

  • 02 July 2026 04:09

  Hi Chris,

  Thanks for getting in touch.

  It looks like you've since been able to connect with our team via Live Chat.

  Please note that while the Live Chat feature is available at any time, you'll only be able to request to be connected to a Support Consultant between 9:00 am and 5:00 pm AEST, Monday to Friday. Outside of these hours, your chat will be handled by our AI assistant. Which may have caused the delay. 

  If the chat icon doesn't work as expected, please log a support call so our team can investigate the issue further.

  Log a Support Call, Help and Feedback

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