Annual Company Statements - barcode issues not clear for scanning

Erin Robertson

• 19 August 2025 23:50

When we download the statements to send out, the barcode for using at the post office is not sharp and they can't scan it to use.

We have had a few clients complaining about this over the last 6 months. 

we have tried everything at our end, but it looks fuzzy in the program.

1

• Official comment

  

  Andre Jones

  • 26 August 2025 06:51

  Hi Erin,

  Thanks for reaching out and letting us know about this.

  I’ve looked into it, and the barcodes in CAS 360 are received directly from ASIC. Unfortunately, we aren’t able to make any changes or adjustments to them from our side, which is why they may appear fuzzy.

  That said, we really appreciate your feedback, and we’ll continue to review this issue further to see if there are any improvements possible.

  Thanks again for bringing this to our attention.

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